1 hour 2 minutes | Monday, 8 September 2025
Send us a textThe team are back for Episode 22 for the clinic success blueprint podcast; Louise, Oliver and Jonathan are covering a key topic today…Building a Resilient Clinic Reputation: Mastering Patient Complaints & FeedbackWhat do we discuss in this episode: How do you deal with complaints in clinic? Why is this so important to deal with these straight away and how we are able to deal with complaints to better help the clinic, patients and practitioners What are the most common mistakes clinic owners make when it comes dealing with complaints. As always we end by answers FAQ’s by clinic owners sharing our expertise and experience as well as answering your fan mail questions! Resources: Find us on social media @theclinicsuccessblueprintpodcast Find our clinics at @Osteoandphysio Contact us with your feedback & questions at info@osteoandphysio.co.ukFind out more about franchising: https://osteoandphysio.co.uk/franchising/