Improvements to Devon and Cornwall police's non-emergency call handling service are being promised - after a review found serious problems with it.
The Police and Crime Commissioner looked into the 101 service and found the technology behind it was 'not fit for purpose'.
Tony Hogg says while the call handling staff have been doing the best they could, callers have been waiting far too long to speak to someone.
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'It has the potential for a catalytic regeneration development'
