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Public File

Contact details:

At Radio Exe we are always keen to hear from you.

Please contact the appropriate person by emailing, using the format: firstname@radioexe.co.uk

Write to us at:

Radio Exe, 1 Oak Tree Place, Matford Business Park, Exeter, EX2 8WA

News bulletins:

Exe Broadcasting provides a definitive news service for Devon, on air with Radio Exe, and through our website and social media channels. The radio station's news is broadcast hourly during daytime and on the half hour at breakfast. We also have an extensive online news service, on the Radio Exe website, on Facebook and Twitter. 

Automated Programming:

Exe Broadcasting prides ourselves on local programming and content. We are committed to as much live programming as practicable, and exceed the regulator's minimum requirement for a local station of three hours each weekday by a large amount. In general, we broadcast live for between nine and 13 hours per day. Our automated hours tend to be from 7 p.m. through to 7 a.m.

Local programming:

All our daytime programming is locally produced and presented. Generally all programming is originated in Devon. It is a condition of employment that our presenters live in the county.

How to complain:

If you are unhappy with anything you hear on Radio Exe, or published by Exe Broadcasting or our associated companies such as Radio Exe, Good Deal for Devon or ExeDAB, in the first instance, please contact:

Paul Nero, Exe Broadcasting Limited, 1 Oak Tree Place, Matford Business Park, Exeter, EX2 8WA. 

We will do our utmost to resolve your complaint or dispute in a timely manner. We generally acknowledge your correspondence within one working day and aim to provide a fuller response within three working days.

We always take complaints seriously. A manager will always listen to the offending output, or read the article that concerns you, and we always respond. It is the nature of live broadcasting that we sometimes get things wrong. When we do, we apologise. We take further action depending on the seriousness of the content. But sometimes we don't agree with the complainant, even after reviewing the situation. In that eventuality, listeners can then choose to raise the issue to the independent chairman of Exe Broadcasting who is not involved on a day-to-day basis. Or the complaint could be taken up with Ofcom, using this link: http://stakeholders.ofcom.org.uk/tell-us/specific-programme-epg

Complaints about commercials should be made to the Advertising Standards Authority. We endeavour to ensure all commercials conform to the British Code of Advertising Practice. Through our membership of RadioCentre, we subscribe to the Radio Advertising Copy Clearance service when preparing commercials that could be contentious.

You may also refer any complaint about the output on Radio Exe to:

OFCOM

Advertising Standards Authority (ASA)

Telecommunications Adjudicator

Station format:

Formats are one of the main tools by which a radio station's character of service is set and monitored by the regulator, generally by the spirit of the output rather than mathematical equations.

Radio Exe commits to providing a full local service dedicated to listeners in Exeter and the surrounding area, combining a wide variety of classic and contemporary music together with a high-quality distinctive range of speech and information features focused on matters of local interest and relevance.

The station aims to exceed the minimum commitments that Ofcom dictates. So we generally broadcast much more than the required hours of local programming we must produce. We give more airtime to local news stories in our measured coverage area than all other stations in the same area.

Events and charities policy:

Exe Broadcasting is committed to providing coverage for local charities. We do this through on-air "what's ons", by attending events, and on our website. We have covered events for Devon Air Ambulance Trust, Dream-a-Way, Families for Children, Age UK Exeter, WESC, Exeter Leukaemia Fund, among others.

Sustainability:

Exe Broadcasting and our associated companies are committed to helping reduce carbon emissions and waste. We run a limited number of vehicles in order to carry out our work, most of which are already electric vehicles, Our aim is to run only electric vehicles by the end of 2022. After the success of home-working during the pandemic, we are moving towards a mix of home and studio-based working in the longer term.

Data protection: 

We are committed to protecting the personal data of everyone we deal with. More details are at: https://www.radioexe.co.uk/info/privacy/

Local ownership:

Exe Broadcasting Limited (registration: 07680527), and Radio Exe (registration 05452303) are Devon companies based at 1 Oak Tree Place, Manaton Close, Exeter, EX2 8WA.