Devon and Cornwall's Chief Constable says there will be improvements to the non-emergency call handling service - which has been strongly criticised by the police and crime commissioner.
Tony Hogg described the system as 'unacceptable' and the technology behind it 'unfit for purpose'.
The Chief Constable Shaun Sawyer says he agrees that - while it is a non-emergency service, callers shouldn't be waiting so long to get their queries dealt with - and the problems are being tackled.
Pothole damage claim for every seven miles of road
Nearly 1,200 claims against council
Earlier kick-off for Devon derby
Match will get underway at 12.30
Exeter Dryden Road consultation reopens
The deadline for responses has been extended
Devon teenager charged after Somerset stabbing
Man attacked on street
Two Plymouth towns set for major boost
Residents to call the shots
Could more Dartmoor car parks charge prices?
There are only a small number at present
