Improvements to Devon and Cornwall police's non-emergency call handling service are being promised - after a review found serious problems with it.
The Police and Crime Commissioner looked into the 101 service and found the technology behind it was 'not fit for purpose'.
Tony Hogg says while the call handling staff have been doing the best they could, callers have been waiting far too long to speak to someone.
Rail worker in near miss with train at Totnes
Investigators will publish safety recommendations
East Devon leisure centres under threat
"Difficult decisions" will have to be made
Biker killed in Torquay crash
Man, 40s, was from Lancashire
Celebrations as Torquay United secure league safety
Taunton Town 1 Torquay United 2
Plug pulled on 'alien' Exeter power station
Councillors say they are 'being trampled on'
By-election will test Torbay's balance of power
The death of Councillor Patrick Joyce will almost certainly mean a poll in Wellswood
