The Exeter department store John Lewis is sharing its expertise in customer service with the local NHS - with a view to giving patients a better experience.
The company has won awards for customer satisfaction in the retail trade.. and has a reputation for maintaining high morale among its employees.
Recent research showed a strong link between NHS staff morale, and the service given to patients.
Staff from the local Clinical Commissioning Group have begun working with John Lewis representatives to identify ways the retailer's strong points can be adapted into an NHS environment.
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