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Services recovering after IT failure at Torbay and South Devon NHS

Appointments and operations were cancelled on Monday.

The Trust says most systems were restored by midday yesterday (Monday 23rd September) after a "critical IT systems failure". 

It says "well-rehearsed contingency plans swung into place" and IT teams worked through the night to resolve the issue. 

The Trust is now entering a period of recovery, for at least the next 24 hours, as staff focus on returning services to ‘business as usual’. 

Most of its hospital and community services will be running as normal today, unless contacted directly.

Chief operating Officer, John Harrison, commented: “We expect our ED department to remain very busy, and are deploying extra clinical staff to ensure the service remains safe.   

“We offer our sincere apologies to anyone who has had their appointment postponed today or tomorrow – we realise how distressing and inconvenient this can be. We are doing our utmost to reschedule your appointment and will be in touch by phone over the next few days to offer you a new date.

“We would also like to express our thanks to all our staff for working so hard during very challenging circumstances to keep essential services running. 

“We are very grateful to local GPs, and to our partners at Devon Clinical Commissioning Group, Royal Devon and Exeter NHS Foundation Trust and University Hospitals Plymouth NHS Trust, who have supported us while our IT systems were down, in spite of already being very busy themselves.”

As well as focussing on getting all services back to normal, the Trust is launching an investigation into how the incident happened, and will take forward any learning.

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