The NHS says it'll carry out more pilot work - before a controversial change to the way ambulances are dispatched in England is rolled out nationally.
Tests in the South West have seen call handlers given two extra minutes to ask extra medical questions - before sending paramedics to a patient.
It's seen a 25% reduction in the number of blue light responses for the South Western Ambulance Service which has its headquarters in Exeter.
Professor Keith Willett is in charge of acute care at NHS England and he says he's keen to see the practice used more widely.
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