A quarter of a million pounds is to be spent improving Devon and Cornwall police's non-emergency 101 phone line - after the discovery it's even worse than a year ago.
The police and crime commissioner Tony Hogg has ringfenced money to make it fit for purpose.
Callers currently wait an average of 8 minutes to be transferred to an enquiry centre - and then a further 10 minutes before being dealt with by a member of staff.
Misconduct inquiry into suspended chief constable suspended
Frustration at pace of investigation
Good time for dolphins in Torbay
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Shoplifting and violent crime up in Devon and Cornwall
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Riviera Airshow fit to fly
Funding gap filled
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Poor state of buildings impacting staff and patients
RD&E and North Devon hospital waiting times slashed
It's still one of lengthiest in the country
